At Jackson Thornton Technologies, we recognize that the best technologies are useless without the best people to effectively manage them. That's why one of our core ideologies is to hire only the most talented people in the industry.
This position is responsible for providing tier II hardware and software support to clients, by remote access or on-site. Our IT Systems Specialists must be outgoing and personable, comfortable dealing with frustrated users, and have excellent customer service skills. This individual will work out of our Montgomery office, and will be included in on-call rotation for after hours and weekend support. Some specific job responsibilities for these positions include but are not limited to the following:
Provides client technical support for incoming service requests.
Provides direct support of client operating systems including Windows 7/10, Windows Server, etc.
Ensures client satisfaction through communication and follow-up.
Ensures quality and effectiveness of various software applications.
Ensures proper installation and configuration of network devices.
Administers and maintains client mobile devices.
Provides support for printers, scanners, and other network peripherals.
Bachelor’s degree with focus on Information Technology or related major (relevant work experience is acceptable)
At least three years of experience working in a desktop support/network environment, working specifically with Microsoft Windows networks
Proficiency with troubleshooting applications, network connectivity, and printing
Must be a self-starter and highly organized
Excellent written and verbal communication skills
Ability to work with a variety of people in all levels of an organization
Certifications preferred: Network+, MCITP, MCP