Careers

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Careers

Join the Jackson Thornton Technologies Team

At Jackson Thornton Technologies, we recognize that the best technologies are useless without the best people to effectively manage them. That's why one of our core ideologies is to hire only the most talented people in the industry.
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Technical Support Analyst

Our Technical Support Analysts work to troubleshoot IT related issues and determine when there is a need for an issue to be escalated. The primary responsibility of this position is to provide technical support to clients by phone, email, and remote access tools. This position also allows for the opportunity to make onsite visits to troubleshoot issues, while building his/her technical knowledge base. Our Technical Support Analysts must be outgoing and personable, comfortable dealing with frustrated users, and have excellent customer service skills.

This individual will work out of our Montgomery office, and will be included in on-call rotation for after hours and weekend support.


Requirements include:

  • Bachelor’s degree with focus on Information Technology or related major
  • Proficiency with Microsoft Windows Operating Systems and troubleshooting
  • Proficiency with troubleshooting applications, network connectivity, and printing
  • Must be a self-starter and highly organized
  • Excellent written and verbal communication skills
  • Ability to work with a variety of people in all levels of an organization
  • Minimum of one year of related experience
  • MCP preferred


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IT Systems Specialist II

This position is responsible for providing tier II hardware and software support to clients, by remote access or on-site. Our IT Systems Specialists must be outgoing and personable, comfortable dealing with frustrated users, and have excellent customer service skills. This individual will work out of our Montgomery office, and will be included in on-call rotation for after hours and weekend support.  Some specific job responsibilities for these positions include but are not limited to the following:

  • Provides client support for all incoming service requests.
  • Provides direct support of client operating systems including Windows XP, Windows 7, Vista, etc.
  • Ensures client satisfaction through communication and follow-up.
  • Ensures quality and effectiveness of applications such as Microsoft Office, McAfee antivirus, Symantec Endpoint Protection, Backup Exec, etc.
  • Ensures proper installation and configuration of network devices.
  • Administers and maintains client mobile devices.
  • Provides support for printers, scanners, and other network peripherals.

 Requirements include:

  • Bachelor’s degree with focus on Information Technology or related major(relevant work experience is acceptable)
  • At least three years of experience working in a desktop support/network environment, working specifically with Microsoft Windows networks
  • Proficiency with troubleshooting applications, network connectivity, and printing
  • Must be a self-starter and highly organized •Excellent written and verbal communication skills
  • Ability to work with a variety of people in all levels of an organization
  • Certifications preferred: Network+, MCITP, MCP


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