Newsletter 2.0

What You Need to Know About Managed IT Services

Working in technology can be illuminating. We constantly are coming across situations that we’ve never seen before. Sometimes this is the result of how fast technology moves, and sometimes it has to do with a business’ IT strategy; but, regardless of the issues we are asked to fix, we realize that without our clients, we’d be nothing. That’s why we decided to discuss some of the variables that every business owner should know about managed IT services.

Experienced Technicians

Managed services technicians aren’t your run-of-the-mill computer repair company. They are constantly coming up with solutions to business problems. Sometimes new technology is needed, but most of the time the technology a business has in place can be effective as long as it is managed correctly. 

At Jackson Thornton Technologies (JTT), our technicians work with businesses every day. That means we have the collective understanding to ensure that any client of ours not only has the technology it needs to succeed, but also has the support it needs. We feature remote monitoring and management of network-attached resources, ensuring that if there is a problem, you know it before your technology fails and causes major problems.

While having experienced technicians is nice, it isn’t always enough. You need to ensure that your specific technology has the coverage and support required. Trusting a support team that works to understand the demands of your business, and the technology that makes it work is a true benefit that many organizations can only afford through services like ours.

Unwavering Support

One reason that some businesses clutch to the notion that they need to have onsite IT technicians is that they don’t think that an outside technology support vendor will provide the response times they need. MSPs are typically confronting every issue right along, and this strategy can save businesses an immense amount of capital.

The main draw of managed IT services is the proactive nature of it. Even if your business has an onsite IT team, an MSP can proactively support your business and keep your network resources working as intended. This not only gives you operational stability, it allows your onsite team to focus on technology projects that can expand your offering, and enhance your business’ profitability. Not only that, we offer services that provide around-the-clock support, ensuring that your business has the coverage it needs after your in-office technicians have gone home. 

Scope of Service

Information technology is pricey, and it can be difficult to manage those costs. As mentioned above, with managed IT services, however, your business’ whole IT infrastructure is completely monitored and maintained, leaving any IT projects you want deployed real options. Whether you want to build onto your existing network or you need a complete IT refresh, our technicians are not only versed with supporting your ongoing operations, we can help you design and implement technology that allows your business to move forward. 

Our professional IT consultants not only have great relationships with some of the best vendors in the industry, but have the technical know-how to assist any business get new technology implemented and working properly. The expanse of expertise you get with an MSP is one of the best benefits of using a managed IT services provider. 

Cut Costs

If you were to staff an IT department with all the tools, experienced technicians, comprehensive consultants, and technical skills that we have, it would cost your business a fortune. Outsourcing some or all of your IT responsibilities to a managed services provider not only gives you access to some of the best technical minds in the Southeast, it does so at a fraction of the cost than it would if you were to do it yourself. The value you’ll see in the first six months with JTT will make you wonder why you waited until now to call us.

If you would like to speak to one of our consultants about getting an assessment and getting started with managed IT services, give JTT a call today at 334-834-7660.

 

March Brings A Lot of IT Awareness

Sometime recently, novelty holidays have popped up for almost anything. Many of which just aim to celebrate the things about our lives that make life worth living. Take any random day, like May 12. There are a half-dozen “holidays” that day: National Limerick Day, National Odometer Day, National Nutty Fudge Day, National Fibromyalgia Awareness Day, National Receptionists’ Day, and National Third Shift Workers Day. So, May 12 runs the gamut of human existence. 

Technology is no different. There are technology holidays all throughout the year. These include National Technology Day on January 6, Data Privacy Day on January 28, and National Clean Out Your Computer Day on February 8. In March, however, there are three technology-inspired “holidays” that we thought were important enough to point out.

The First Weekend in March — National Day of Unplugging

(March 4th, 2021 to March 5th, 2021)

It may not seem like us to tell you to take a step away from your technology, but for years people’s exposure to technology has had people (parents and doctors mostly) concerned about the effects of too much screen time. On a National Day of Unplugging, it is suggested that you limit the amount of time you spend on your technology, just to get away and to get some perspective. Doing this regularly can actually give you a better perspective about how you interact with all the technology that is constantly around you.

The National Day of Unplugging was formed from a project that grew from a Jewish arts and culture nonprofit’s small gatherings for technology-free Shabbat dinners to an international campaign to help slow down our normally fast-paced lives. It has expanded to support digital wellness initiatives around the world, growing in scope every year.

At Jackson Thornton Technologies, we understand that part of having a healthy work-life balance is finding a balance between your downtime and your screen time. Try putting your phone away (they still make paperbacks) on March 4th and support the National Day of Unplugging.

March 16th — National Freedom of Information Day

Since 1966, the Freedom of Information Act has provided an avenue for U.S. citizens to review public information. The National Freedom of Information Day; every March 16th, coincides with one of the founding fathers of the Republic’s birthday, the fourth president of the U.S., James Madison.

Madison, who is often referred to as the Father of the Constitution, was a major proponent of transparency in government. In choosing his birthday for the National Freedom of Information Day, open-government advocates such as the National Freedom of Information Coalition have combined Madison’s spirit with a celebration of the accessibility of information in the republic. 

March 31st — World Backup Day

Being advocates of backing up your data is not selfless, it makes our jobs easier, but that doesn’t mean that it doesn’t come from a good place. Nowadays, we have World Backup Day, which was created in 2011 by Ismail Jadun. He wanted to get the word out about how important it was for businesses to back up their data. He figured that the day before April Fool’s Day was the best time to spread the word about having a data backup.

Today, data is more valuable than ever and data breaches routinely destroy businesses. Keeping a secure backup can help any organization keep operations going after a major data-loss event that can be triggered by about anything: Disasters, system failure, negligence; you name it, it can cause data loss. Having a strong backup and recovery strategy in place will ensure that your business won’t be caught off-guard.

Today, World Backup Day works to promote the implementation of data backup, and should be observed by individuals and businesses, alike. 

If you want to celebrate these technology holidays, and want to talk about how to make IT work best for your business, give us a call at 334-834-7660.

 

 

 

Be Mindful of Your Internal IT Security

With all the threats covered in mass media nowadays, it can be too simple to get the mistaken impression that the biggest threats to your business are all external. We’re telling you right now that plenty of vulnerabilities first come from inside your business, both creating significant dangers independently and simplifying the job for external threats as well. Let’s go over a few of the dangers that could originate from inside your business itself.

Internal Fraud

Look, we get it—you picked the people who work for your business, so one of them turning out to be a dud or a detriment is (in a very small way) a slight to you. However, this is no reason to discount the reality that you may have misjudged how much you could trust a team member. One way to help avoid issues without feeling excessively distrustful of your team members is to implement access control and other role-based restrictions. Doing so not only protects your data but can help boost your productivity by keeping your team members from exploring file systems they have no need of.

Physical Access Control Measures

Of course, your access controls should extend into your physical space as well, as the physical devices can easily open your IT to additional fraud. Unattended technology needs to be locked down and protected so it doesn’t contribute more to your vulnerabilities… particularly so that potential threats can’t be carried out on a coworker’s workstation.

Insecure Apps

Modern businesses rely on multiple applications to function productively. Unfortunately, many of these applications (particularly those used by one of your cloud providers or that were developed by a third party) may be lacking in their security protocols. To avoid data compromise, it is important to be discerning while picking the tools to use in your business.

Human Error and Lacking Oversight

Finally, we’ve reached the most prevalent, and severe, cause of data loss: the simple mistake.

Human beings are inherently prone to accidents, and some of these accidents are bound to materialize in the workplace. Unfortunately, this can often lead to some of the most severe issues you’ll face and leave you open to threats. These threats—and some errors in and of themselves—can in turn lead to true disasters.

While not all such errors can be mitigated, many can be through simple diligence, which itself will take awareness. Make sure you’re communicating to your team how important processes are to follow.

By combining the right solutions with the awareness needed to protect your infrastructure, securing your business is a more realistic goal to reach. Jackson Thornton Technologies can help you with both. Give us a call at 334-834-7760 to find out how we can help your business with its specific challenges.

 

 

Solid Leadership Will Take Your Business Places

Many small business owners are in a very tough position. Not only have they had to navigate months of government-mandated limitations, health scares, and rising vendor prices, they also don’t have any definitive answers to when this whole period might be over; and, what a new normal will look like when it is. For these reasons it is crucial that an organization has solid leadership in place. 

The shifts in business over the past six months have really left some businesses in flux. Larger businesses, with more access to more resources and far more capital have more people in leadership positions that are better positioned to get through tough periods than smaller businesses do. That’s why it is so important to have strong leadership. Let’s look at a couple of questions that you should ask yourself to help you get through this stressful period. 

What Direction Is Your Company Going In?

One of the most important functions business leaders have is to give direction. Obviously, businesses are top-down structures with solid leaders setting a course—whether it is reasonable or aggressive—with goals and objectives that are designed to bring success. Typically, the more involved business leaders are in the decision-making process, the more engaged subordinates will be. 

Good leadership isn’t just about setting a course, it is also about providing feedback. Most workers don’t like to be micromanaged, but some actually need the constant direction of decision makers in order to fit into the operational environment. Knowing how your managers work, and how they relate to their staff is an extremely important part of running a business. You don’t have to have your fingers in every pie, just the ones that need the most attention.

More than that, for smaller companies, the way decision makers lead sets the tone for the entire business. The manner in which business is conducted takes on the personality of the people that are in charge. Some businesses have laid back administration and take on a more relaxed presence, while others are led by aggressive people and have strict procedures that set the tone for business delivery. 

Are You Good or Are You a Goof?

Business owners and decision makers are being asked to do more with less right now, and it is a difficult task. Keeping calm through tough times is the measure of a great leader, and right now many leaders’ patience is being tested. Regardless of how stressed a business’ decision makers are, there are some very definite variables that define a good leader. They include:

● Taking responsibility - Leadership in business is a responsibility. People depend on your ability to make decisions and set the tone for how the business will be run. This means being responsible with your investments, your project timelines, and your decorum. Today, workers are not going to continue working for people they don’t respect, so be a person that a majority of people can respect and you will cultivate positive relationships with your workers.

● Showing foresight - One of the most important parts of leading any team is the ability to see what is coming and making the requisite adjustments. This is more crucial in a small business where the buck typically stops with very few people. Being able to adjust to the ebbs and flows in business is important to keep it above water, even when the world seems to be working against you.

● Being receptive - Being a good communicator may be the best feature of any good leader. It is an invaluable quality, especially in a small business, where leaders will have to interact with customers, vendors, and staff. Since small business owners and decision makers need to handle a vast array of issues, being able to talk and write proficiently can be immeasurably beneficial. 

 For any bsiness, leadership can mean everything. At Jackson Thornton Technologies, we provide the solutions needed to keep business running efficiently and keep solid business minds working proficiently. Call us today at 334-834-7660 to see what we can do for your business.  

 

A Solid Disaster Recovery Strategy Can Save Your Business

Not all businesses will look at disaster recovery the same way, but if you want your business to have the kind of continuity that will allow it to get through tough situations, doing your best to formally create a disaster recovery policy will put you in the position to weather any storm you encounter.

A Brief Explanation of Disaster Recovery

Every business has some type of business continuity plan, and if they don’t, they should. It outlines the actions that need to be taken to ensure that your business isn’t mortally affected by negative situations. Within this plan is disaster recovery, which is a specific plan to get your operations up and running after a “disaster”. Here are a few examples of disasters that could affect your business’ continuity:

Natural disaster - Flood, hurricane, tornado, wildfire, electrical storm, worldwide pandemic; the list goes on and on. 

Human error - Accidental, negligent, or deliberate situation an employee puts the business in which causes a disaster-like result.

Cyberattack - Data breaches can be some of the worst, especially when people’s sensitive information is involved. 

Failing Hardware - If the right component goes out at the right time it can have devastating effects on your business. 

No matter what problems your business has to deal with, getting your resources back up and running as fast as possible should be one of the core priorities of any negative situation. The reality of the situation is that every minute your business breaks continuity is a massive problem, and can lead to some very unpleasant results. 

The Importance of DR

The first thing you need to know about your disaster recovery policy, is that it has to be created with the notion that it’s a matter of when, not if, you will need to use it. The statistics reinforce this idea. Three-out-of-five businesses that experience a prolonged system outage will be out of business within two years of the event. So, even if you are able to get back up and running again, the lost revenue may eventually catch up and ruin your business.

With that knowledge, the first suggestion we’d make is to stay calm. A business owner—who has toiled and taken his/her business from a one or two-man operation to an organization that people and their families depend on—needs to make calculated decisions to get their business back up and running properly. Acting impulsively will often lead to making decisions that will further hurt your business’ chances of returning to normalcy.

The first real action that needs to be undertaken is to contact the people that will need to know that a disaster has occurred. Setting up a call list to notify people that need to know is a good practice. Since the focus has to be on getting data accessible, once department managers are notified, they can decide how and when to notify their subordinates. Regardless of how you plan to set this up, communication will be key to get your business back up and on track. 

One of the most important parts of a disaster recovery strategy is to have digital copies of everything. We suggest using a Backup and Disaster Recovery (BDR) service that backs up data incrementally and saves multiple copies of data in a network-connected device, as well as in an offsite data center. Having a comprehensive backup is a core strategy of any disaster recovery platform. 

Depending on the disaster, you may need to find alternative means of managing your workforce. Being able to provide your staff with that ability in the face of a disaster is extremely useful to keep revenue flowing in. You may not be a fan of remote working, but when disaster strikes it may be your only outlet; and, you may be surprised just how productive your workers will be from outside the office.  

The end result will be systems up and running, your data and applications able to be accessed by remote workers, and your business’ data intact. Outside of this, your business continuity policy will handle the rest. DR is about getting your business’ assets up and running in the face of a disaster, whether that is a deleted file or a worldwide pandemic.

If you would like to talk to one of our IT professionals about your disaster recovery policy, call us today at 334-834-7660.

 

Backup Is a Critical IT Function

Businesses generate and collect a huge amount of data and some of it is practically useless. Other files, however, are critical to your business and operations. The important files require redundancy. This is why it is important to back up your data. 

Data loss is a negative situation, regardless of the importance of the files. This is precisely why Jackson Thornton Technologies offers comprehensive data backup and disaster recovery solutions.

Backing up your data allows you to sidestep the potential catastrophes that would come with the loss of your most critical information. Here, we’ll review a few situations that could put this data at risk to demonstrate how crucial having a backup really is.

Actual Disaster Event

Just about every business on Earth could potentially be impacted by some kind of weather event. Some deal with hurricanes, some deal with high winds and tornadoes, others with earthquakes and floods… you get the picture. Unfortunately, whichever one impacts your business, there isn’t very much you can do at the moment, which is why it is important to prepare now, so you can reopen again after the fact. Many don’t prepare, and therefore, don’t reopen.

Acting proactively and maintaining a backup allows you to more quickly bounce back after a disaster has struck, allowing your business a second chance.

Data Corruption or Theft

Cybersecurity is a huge topic today, as there are many, many threats out there designed to target businesses. Take ransomware, for example: all it takes for you to lose access to your files is for an employee to click on the wrong thing. Not good.

Using a BDR (in conjunction with a comprehensive business continuity plan) to keep your files safely backed up enables you to quickly restore data from an onsite backup copy of your data, while keeping another copy offsite for redundant protections and simplified migrations. This keeps you safe from a variety of threats, including ransomware and many other forms of malware. 

User Error

The BDR is supremely useful in that it gives you an on-demand resource to pull your data from, on demand, as it is needed. This is particularly handy if a team is collaborating on a project, and somebody accidentally deletes something absolutely critical to the project. With a backup, your progress won’t be lost to bad luck.

A BDR allows you to breathe a little easier about your files and their security. To find out about adopting one for your business, reach out to Jackson Thornton Technologies today. Call 334-834-7660 to get started.

 

What Should We Expect the Workplace to Look Like After COVID-19?

With numerous vaccines now being deployed, it finally seems that there is an end to the COVID-19 pandemic at some point in the future. While we still have some ways to go, it would be helpful to look ahead and plan for how we can implement some of the lessons this period has taught us—especially in the workplace.

Our Status

With over 25 million doses of vaccine administered around the world (as of this writing), it seems to be an appropriate time to look ahead to what the average work environment will likely look like once the virus has lost its teeth and we can safely return to some semblance of normalcy.

It would be dishonest to say that work and employment remained unaffected by the pandemic, especially considering how many industries had to shut down or greatly restrict their operations to help preserve the health of the public. Of course, other industries simultaneously became more important than they ever were before, their workers being given the title “essential.” These shifts ultimately resulted in a dip in the employment rate that, as compared to the economic recessions we’ve had in the past, was three times as severe.

Today’s technology has since enabled quite a few of these jobs to be replaced by automated alternatives or picked back up via remote solutions. These remote capabilities and their ongoing improvements are responsible for sustaining many businesses, as well as encouraging people to apply to start their own, online businesses for themselves.

Of course, most people hope that things will at some point return to what was once known as normal. It must be said, though, that to simply drop all the advancements that businesses have since adopted to survive isn’t a good outcome, either. Considering this, we can make a few predictions as to how normal business operations may undergo a fundamental change with many.

What Will Become of Remote Work?

Putting it simply, we fully expect a greater utilization of remote work and operations, with the proportion of companies that put it to use rising. We see this as likely for a few reasons:

1. Those businesses that elected not to take advantage of remote capabilities will have largely closed, unable to maintain their operations enough to support themselves.

2. Increased demand for remote tools and technologies has led to more being developed.

3. More businesses will likely see remote work as a viable component of their business strategies and cost optimization.

It must be said, however, that all this will require some commitment to the technology, both in terms of practically implementing it and in inspiring a workforce to take advantage of it.

Adapting your workplace culture and processes to incorporate these new capabilities will help with training your team to utilize them more securely and more consistently. As a result, your business’ success becomes more likely.

With remote functionality a clear and essential need for today’s businesses, it would be irresponsible to carry on as though the past year had never happened. Jackson Thornton Technologies can help you avoid that by assisting you in adopting the right technologies and incorporating them into your processes. Find out how else we can assist you by calling 334-834-7660.

 

 

 

Technical Expertise Is Just the Tip of the Iceberg for an MSP

Your organization needs its technology to fuel its day-to-day operations. That means they need to be maintained. Organizations that don’t have an IT department will often look to use different strategies to ensure their IT is up and running. Without the proper expertise, however, keeping this technology maintained can be a major problem. 

To keep your IT out of danger due to inexperience or negligence, we want to share with you a way that you can keep your technology up-to-date and functional, without putting it at risk. It’s called managed IT services, and you’d be surprised what they can do for you. We’ll discuss some of the many benefits that your business can stand to take advantage of by forsaking break/fix IT in favor of managed IT.

Additionally, since you’re taking proactive measures to ensure that your organization’s technology is maintained, you’ll be less likely to experience crippling hardware failure. Break/fix IT providers basically depend on your technology not working properly for them to make money, so they have no real incentive to ensure that your technology is working properly. Managed IT providers, on the other hand, want to build a relationship with the client and prevent problems from happening in the first place, saving your organization money and boosting rapport in the process.

Less Wasted Time

Small businesses have a tough time acquiring an internal IT department due to budget restraints, but if you do have one, it’s probably swamped with work. This means that the work is either not getting done, or it’s being done poorly due to time constraints. You can’t cut corners in IT, as it could lead to dangerous downtime or missing important updates, putting your data at risk. In fact, one of the most important skipped maintenance procedures is the administration of patches and security updates. This shouldn’t happen. Ever.

Managed IT services, regardless of whether or not you have an internal IT department, can provide value in the fact that they provide your organization with more experts for more work. Whether you want to catch up on missed work, implement new solutions, or stay up to date, managed IT providers give your business the flexibility to accomplish your technology-related goals in a time-efficient manner.

Peace of Mind

Let’s face it, user error is almost impossible to completely prevent, so it’s reasonable to suggest that only those trained in the proper best practices should be managing technology solutions. This is perhaps one of the biggest benefits of managed IT services; you don’t have to have untrained users maintaining your technology solutions. 

How does your business manage its technology? To learn more about our brand of comprehensive IT services, give us a call at 334-834-7660.

 

Cybersecurity Can’t Be Based on Luck

Over a quarter of all data breaches happen to small businesses. The cost of a data breach is really prohibitive to your business’ operational and financial health. To keep your business’ data and infrastructure free of threats and relatively secure, small businesses will need a combination of useful technology tools and well-designed strategies. Let’s take a look at several steps your small business can take to secure itself from digital theft.

Security Software

It’s pretty evident that the best thing you can do is invest on solutions designed specifically to help keep your business safe. It’s understood that having all the proper firewalls, antivirus, and encryption services in place, and ensuring that they are properly updated, can keep a majority of the threats off your network. By protecting your data at its source, you gain the peace of mind of knowing your data has some defenses around it.

Backup Your Data

Every business should have some type of data backup strategy in place. There is information that your business has that, if it were lost, could make running your business impossible. The resulting downtime can be extraordinarily expensive, but that is really the best you could ask for without data backup.

Today, it’s not enough to simply back up your data to a hard drive or NAS device. You need to also keep copies of your data online. With a Backup and Disaster Recovery (BDR), your business gets just that. Not only can you back up your data in increments up to every 15 minutes, it happens while you work. The data is stored on the BDR device and simultaneously sends a copy to the cloud, stored in an offsite data center. Your business’ most important data is secure and ready for retrieval.

Have a Plan

There are plenty of security options for the modern business, but in security, it’s easy to have redundant costs. Here are a few ways to invest in your business’ security, without wasting capital.

Physical Security

Unfortunately, threats come from every direction. You need to have a plan for your business’ security. Not only do you need to prioritize cybersecurity, you need to consider physical security. Today, there are inexpensive digital security options that could be highly effective for protecting the physical security of your investments and your staff. In fact, a compelling case could be made for the small business to combine their IT and physical security initiatives. Some options businesses could employ include:

● Security Cameras – Affordable security camera systems are all over the place, nowadays. They improve rapidly too, so you get what you pay for.

● Access Control Systems – To keep unauthorized people out of your workspace is to protect your physical assets, and your digital ones.

● IoT – Smart tools can be great for security both as a deterrent, but also as integration that can make it simpler to do the right things.

Whatever combination of tools you decide to deploy, you will want to ensure that they do the job they are being deployed for and aren’t going to be difficult to configure with other solutions. Solution overlap could open vulnerabilities, not close them.

Train Everybody

Small businesses need to prioritize comprehensive training for their entire staff. This includes a subsequent testing strategy to ensure that the people that tend to be problematic can be trained properly. Here are a few subjects that your employees need to know about, and how to resolve them without issue.

● Phishing – Many of today’s most successful threats are the result of successful phishing messages. Staff members will have to know how to identify a phishing message and understand what to do when one is detected.

● Password Hygiene – Improper password security causes millions of data loss issues every year. Employees will need to know how to most effectively secure company resources with their password choices.

● Physical Security Best Practices – Many times a negligent employee is the reason that people outside of an organization can steal from it. Making sure that your people know what to do and are willing to do what’s necessary to protect your business is an important step in becoming a security-minded company.

If everyone is professionally trained, fewer instances of outside theft will happen, mistake-fueled downtime will be minimized, and your business’ data and resources will be more secure.

Keep Testing It

Whatever solutions you do end up integrating into your business’ security strategy, you will want to continually test their limits to see how they would serve your company in the event that they are asked to stand up to infiltrators. All your software solutions will need to be tested regularly, especially after they receive updates.

At Jackson Thornton Technologies, we know that relying on luck is not a sustainable security strategy. All of our technicians know that in order to keep your business running smoothly, you need to secure your data, access points, and network. Call our knowledgeable technicians at 334-834-7660 today to learn more about how we can help your small business secure itself from outside threats.

 

Downtime Is Costly and Bad for Business

There are a lot of words that a business owner doesn’t like to hear. One of the worst has to be downtime as it signifies waste. This month, we’ll examine the effects of downtime and how to calculate the financial impact of a downtime event.

It is important that we review the various situations that downtime can have on a business. These, let's call them problems, can be felt in your customer relationships, via:

● Customer dissatisfaction and displeasure

● Decreased loyalty to your business and brand

There are also impacts your business will experience directly:

● Lost revenue

● Cost of recovering, repairing, and/or replacing crucial technology

● Lost or wasted materials

● Regulatory non-compliance

● Repercussions to your supply chain

● Overtime costs to make up for lost time so deadlines can be met

● Decreased employee morale and increased stress

● Lost internal productivity and the costs of still reimbursing your employees

Let’s examine this last factor a little more closely, as calculating losses of productivity may be a little difficult to calculate. It will require you to estimate each employee’s technology utilization percentage, which is effectively how much of their work requires the technology in question to complete. You will then multiply that number by each employee’s salary per hour. If you have multiple employees with the same salary and utilization percentage, you can then multiply this number by the number of employees affected by the downtime to find your total lost productivity per hour.

This gives us the following equation:

 

(Salary per Hour x Utilization Percentage) Number of Affected Employees = Lost Productivity

 

Combining all of the costs detailed above, you can then calculate the total hourly cost of a downtime incident:

Downtime per Hour = Lost Revenue + Recovery Costs + Lost Productivity + Intangibles

This number might be a little shocking to you, but it should also reinforce just how wasteful downtime truly is. There’s just no getting around that fact. As a result, it is extremely important for your business’ sustainability that you prevent as much downtime as possible.

Our professional technicians can help with that. Our monitoring and management service uses cutting-edge technology to catch potential causes of downtime and resolve them before they have an effect on your business’ operational effectiveness. If you would like to learn more about how we can help reduce your business downtime, give us a call today at 334-834-7660.