What You Need to Know About Managed IT Services
Working in technology can be illuminating. We constantly are coming across situations that we’ve never seen before. Sometimes this is the result of how fast technology moves, and sometimes it has to do with a business’ IT strategy; but, regardless of the issues we are asked to fix, we realize that without our clients, we’d be nothing. That’s why we decided to discuss some of the variables that every business owner should know about managed IT services.
Managed services technicians aren’t your run-of-the-mill computer repair company. They are constantly coming up with solutions to business problems. Sometimes new technology is needed, but most of the time the technology a business has in place can be effective as long as it is managed correctly.
At Jackson Thornton Technologies (JTT), our technicians work with businesses every day. That means we have the collective understanding to ensure that any client of ours not only has the technology it needs to succeed, but also has the support it needs. We feature remote monitoring and management of network-attached resources, ensuring that if there is a problem, you know it before your technology fails and causes major problems.
While having experienced technicians is nice, it isn’t always enough. You need to ensure that your specific technology has the coverage and support required. Trusting a support team that works to understand the demands of your business, and the technology that makes it work is a true benefit that many organizations can only afford through services like ours.
One reason that some businesses clutch to the notion that they need to have onsite IT technicians is that they don’t think that an outside technology support vendor will provide the response times they need. MSPs are typically confronting every issue right along, and this strategy can save businesses an immense amount of capital.
The main draw of managed IT services is the proactive nature of it. Even if your business has an onsite IT team, an MSP can proactively support your business and keep your network resources working as intended. This not only gives you operational stability, it allows your onsite team to focus on technology projects that can expand your offering, and enhance your business’ profitability. Not only that, we offer services that provide around-the-clock support, ensuring that your business has the coverage it needs after your in-office technicians have gone home.
Scope of Service
Information technology is pricey, and it can be difficult to manage those costs. As mentioned above, with managed IT services, however, your business’ whole IT infrastructure is completely monitored and maintained, leaving any IT projects you want deployed real options. Whether you want to build onto your existing network or you need a complete IT refresh, our technicians are not only versed with supporting your ongoing operations, we can help you design and implement technology that allows your business to move forward.
Our professional IT consultants not only have great relationships with some of the best vendors in the industry, but have the technical know-how to assist any business get new technology implemented and working properly. The expanse of expertise you get with an MSP is one of the best benefits of using a managed IT services provider.
If you were to staff an IT department with all the tools, experienced technicians, comprehensive consultants, and technical skills that we have, it would cost your business a fortune. Outsourcing some or all of your IT responsibilities to a managed services provider not only gives you access to some of the best technical minds in the Southeast, it does so at a fraction of the cost than it would if you were to do it yourself. The value you’ll see in the first six months with JTT will make you wonder why you waited until now to call us.
If you would like to speak to one of our consultants about getting an assessment and getting started with managed IT services, give JTT a call today at 334-834-7660.
March Brings A Lot of IT Awareness
Sometime recently, novelty holidays have popped up for almost anything. Many of which just aim to celebrate the things about our lives that make life worth living. Take any random day, like May 12. There are a half-dozen “holidays” that day: National Limerick Day, National Odometer Day, National Nutty Fudge Day, National Fibromyalgia Awareness Day, National Receptionists’ Day, and National Third Shift Workers Day. So, May 12 runs the gamut of human existence.
Technology is no different. There are technology holidays all throughout the year. These include National Technology Day on January 6, Data Privacy Day on January 28, and National Clean Out Your Computer Day on February 8. In March, however, there are three technology-inspired “holidays” that we thought were important enough to point out.
The First Weekend in March — National Day of Unplugging
(March 4th, 2021 to March 5th, 2021)
It may not seem like us to tell you to take a step away from your technology, but for years people’s exposure to technology has had people (parents and doctors mostly) concerned about the effects of too much screen time. On a National Day of Unplugging, it is suggested that you limit the amount of time you spend on your technology, just to get away and to get some perspective. Doing this regularly can actually give you a better perspective about how you interact with all the technology that is constantly around you.
The National Day of Unplugging was formed from a project that grew from a Jewish arts and culture nonprofit’s small gatherings for technology-free Shabbat dinners to an international campaign to help slow down our normally fast-paced lives. It has expanded to support digital wellness initiatives around the world, growing in scope every year.
At Jackson Thornton Technologies, we understand that part of having a healthy work-life balance is finding a balance between your downtime and your screen time. Try putting your phone away (they still make paperbacks) on March 4th and support the National Day of Unplugging.
March 16th — National Freedom of Information Day
Since 1966, the Freedom of Information Act has provided an avenue for U.S. citizens to review public information. The National Freedom of Information Day; every March 16th, coincides with one of the founding fathers of the Republic’s birthday, the fourth president of the U.S., James Madison.
Madison, who is often referred to as the Father of the Constitution, was a major proponent of transparency in government. In choosing his birthday for the National Freedom of Information Day, open-government advocates such as the National Freedom of Information Coalition have combined Madison’s spirit with a celebration of the accessibility of information in the republic.
March 31st — World Backup Day
Being advocates of backing up your data is not selfless, it makes our jobs easier, but that doesn’t mean that it doesn’t come from a good place. Nowadays, we have World Backup Day, which was created in 2011 by Ismail Jadun. He wanted to get the word out about how important it was for businesses to back up their data. He figured that the day before April Fool’s Day was the best time to spread the word about having a data backup.
Today, data is more valuable than ever and data breaches routinely destroy businesses. Keeping a secure backup can help any organization keep operations going after a major data-loss event that can be triggered by about anything: Disasters, system failure, negligence; you name it, it can cause data loss. Having a strong backup and recovery strategy in place will ensure that your business won’t be caught off-guard.
Today, World Backup Day works to promote the implementation of data backup, and should be observed by individuals and businesses, alike.
If you want to celebrate these technology holidays, and want to talk about how to make IT work best for your business, give us a call at 334-834-7660.
Be Mindful of Your Internal IT Security
With all the threats covered in mass media nowadays, it can be too simple to get the mistaken impression that the biggest threats to your business are all external. We’re telling you right now that plenty of vulnerabilities first come from inside your business, both creating significant dangers independently and simplifying the job for external threats as well. Let’s go over a few of the dangers that could originate from inside your business itself.
Look, we get it—you picked the people who work for your business, so one of them turning out to be a dud or a detriment is (in a very small way) a slight to you. However, this is no reason to discount the reality that you may have misjudged how much you could trust a team member. One way to help avoid issues without feeling excessively distrustful of your team members is to implement access control and other role-based restrictions. Doing so not only protects your data but can help boost your productivity by keeping your team members from exploring file systems they have no need of.
Physical Access Control Measures
Of course, your access controls should extend into your physical space as well, as the physical devices can easily open your IT to additional fraud. Unattended technology needs to be locked down and protected so it doesn’t contribute more to your vulnerabilities… particularly so that potential threats can’t be carried out on a coworker’s workstation.
Modern businesses rely on multiple applications to function productively. Unfortunately, many of these applications (particularly those used by one of your cloud providers or that were developed by a third party) may be lacking in their security protocols. To avoid data compromise, it is important to be discerning while picking the tools to use in your business.
Human Error and Lacking Oversight
Finally, we’ve reached the most prevalent, and severe, cause of data loss: the simple mistake.
Human beings are inherently prone to accidents, and some of these accidents are bound to materialize in the workplace. Unfortunately, this can often lead to some of the most severe issues you’ll face and leave you open to threats. These threats—and some errors in and of themselves—can in turn lead to true disasters.
While not all such errors can be mitigated, many can be through simple diligence, which itself will take awareness. Make sure you’re communicating to your team how important processes are to follow.
By combining the right solutions with the awareness needed to protect your infrastructure, securing your business is a more realistic goal to reach. Jackson Thornton Technologies can help you with both. Give us a call at 334-834-7760 to find out how we can help your business with its specific challenges.